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returns & shipping

customer service is my top priority here at kitsch + fancy.  orders are handmade and most are made to order and custom.  i am unable to accept returns since the products cannot be resold.  please read descriptions and photos carefully.  i have detailed descriptions of size, weight and color of items as well as photographs.  please note details before placing order and feel free to email with any questions you may have.  items may be returned if they arrive DAMAGED.  i package my items with love and care, but occasionally an item may arrive damaged due to the rough shipping process. 

basic orders will be shipped typically between 1-5 business days.  i am happy to accommodate rush orders when possible.  for ALL favors, it is important to communicate the date of the shower so i can guarantee your order arrives in time.  

all packages are sent via USPS priority or first-class and typically arrive within 1-3 days of shipping.  international shipping with priority USPS states 6-10 days but i highly recommend allowing as much time as possible for hold ups at customs.  once an item has been shipped, there is a tracking number which will show you the progress of the order.  unfortunately i cannot be responsible for orders that are lost or mis-delivered by the post office if i sent the item properly by the agreed upon date.  you may go through the post office and proceed with a insurance claim or lost package claim if they have lost or damaged your item.